Privacy Policy
Last updated: December 2025
Grizzly Prime (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
Information We Collect
Account Information
- • Name and email address
- • Phone number
- • Company name (optional)
- • Profile image (optional)
Property Information
- • Service addresses
- • Property details (lot size, driveway dimensions)
- • Service preferences and special instructions
Payment Information
- • Payment details are processed securely by Stripe
- • We store only card type, last 4 digits, and expiry for reference
- • Full card numbers are never stored on our servers
Service & Communication Data
- • Appointment history and service records
- • Support messages and communications
- • Notification preferences
Technical Data
- • Device tokens for push notifications
- • Session data for authentication
- • Location data (for service drivers only, to track service delivery)
How We Use Your Information
- • Provide services: Deliver snow plowing, lawn care, and property maintenance
- • Process payments: Securely process subscription and one-time payments
- • Schedule appointments: Manage and coordinate service visits
- • Send notifications: Appointment reminders, service updates, and weather alerts
- • Customer support: Respond to inquiries and resolve issues
- • Calendar sync: Optionally sync appointments with your Google Calendar
- • Improve services: Analyze usage to enhance our offerings
Third-Party Services
We use trusted third-party services to provide our platform:
- • Stripe: Secure payment processing
- • DocuSign: Electronic contract signing
- • Google Calendar: Optional appointment synchronization
- • Twilio: SMS notifications
- • SendGrid: Email communications
- • Apple Push Notification Service: iOS app notifications
Each third-party service operates under their own privacy policy. We encourage you to review their policies for more information.
Data Security
We implement industry-standard security measures to protect your data:
- • Passwords are securely hashed using bcrypt
- • All data transmitted over HTTPS encryption
- • Payment information processed through PCI-compliant Stripe
- • Secure, httpOnly session cookies
- • Regular security updates and monitoring
No Third-Party Tracking
We do not use third-party analytics, advertising trackers, or sell your personal information to any third parties. Your data is used solely to provide and improve our services to you.
Apple App Store & iOS
When you download our app from the Apple App Store, Apple may collect certain information according to their privacy policy:
- • Crash logs and diagnostics: If you opt in, Apple may collect crash data to help improve app stability
- • App analytics: Anonymized usage statistics (downloads, sessions) if you have enabled Share Analytics in iOS settings
- • Purchase history: Records of any in-app purchases or subscriptions through Apple
- • Device identifiers: Apple uses identifiers to deliver the app and push notifications
You can manage these settings in your iOS device under Settings → Privacy & Security → Analytics & Improvements. For more details, see Apple's Privacy Policy.
Cookies & Local Storage
We use essential cookies and local storage to provide our services:
- • Session cookies: Required for authentication and keeping you logged in
- • Local storage: Stores app preferences and push notification tokens on your device
- • No tracking cookies: We do not use cookies for advertising or cross-site tracking
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- • Right to know: Request details about the personal information we collect and how it's used
- • Right to delete: Request deletion of your personal information
- • Right to opt-out: We do not sell personal information, so this right does not apply
- • Non-discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, contact us at info@go-grizzly.com
Your Rights
You have the right to:
- • Access: Request a copy of your personal data
- • Correct: Update inaccurate or incomplete information
- • Delete: Request deletion of your account and data
- • Opt out: Unsubscribe from marketing communications
- • Disable notifications: Manage push and SMS preferences in the app
To exercise any of these rights, contact us at info@go-grizzly.com
Data Retention
- • Active accounts: Data retained while your account is active
- • Session data: Expires after 30-90 days of inactivity
- • Deleted accounts: Data removed upon request, subject to legal requirements
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. For significant changes, we may also send you an email notification.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@go-grizzly.com
- Phone: (585) 955-3196
- Address: Rochester, NY